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Privacy Policy

Dick & Jane Privacy Policy

Whether it's in our retail store, or on our website, please take comfort knowing that your privacy is and will always be 100% protected.

We have a saying at Dick & Jane,  "What's shared at Dick & Jane, stays at
Dick & Jane". 
We can appreciate the anonymity that most of our customers desire when they enter our store and will never "kiss and tell"  so to speak.  We value your business and want you to feel comfortable knowing that we will never disclose who or why anybody was in our store, even when your nosey neighbour asks. 
Our commitment to you is that your secrets will always be safe with us.

At Dick & Jane we understand that each customer has a different level of comfort with respect to shopping for and discussing their intimate needs and desires.  We sincerely believe that everybody deserves anonymity and discretion to feel comfortable enough to fully engage in an intimate shopping experience.
With a keen dedication to making sure each customer gets the service they require and the compassion and respect they deserve we are proud to offer private shopping.
Customers can shop without the "worry" or "fear" of any other customers being around by making an appointment with us on a Sunday to enjoy a one on one private shopping experience . 

Private Shopping is available on Sunday's by appointment.

Private Shopping Rate Per Hour - Spend $200 and you will be refunded your fee.

Qty of People                    Rate (per person)

1-4                                            $40
3-4                                            $60
5-7                                            $80
7+                                             $100

Call or email to book an appointment (Min. 1 week in advance required)
Phone:  905-508-0110

Personal & financial information is confidential, and will never be sold, rented, or otherwise shared with anyone.

Information submitted via "Ask Dick & Jane"  or via our "Newsletter"  will never be
sold, rented, or otherwise shared with anyone.

We may contact the holder of a credit card used on an order at the billing address or telephone numbers supplied to verify the legitimacy of an order.

All orders are shipped with a receipt, placed in an envelope, inside the package.

We retain records of orders, including customer addresses and payment information (including credit card numbers), to permit resolution of disputes and questions, and to provide accounting records. These records are kept confidential, and are not shared with any other outside party except as required by law, to resolve billing and credit card disputes, or when authorized by the customer whose records they are. Any paper work containing customer names, addresses, or other information is destroyed before being disposed of.

In the normal course of business, we do supply limited customer information to outside vendors, such as Canada Post, we have to give them your address for your parcel to be shipped to you. Also in order to place a charge on your credit card, we have to give the credit card number to our credit card processing company.


Dick & Jane combines technical and physical safeguards with employee policies and procedures to protect your information. We work to protect your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you provide online at our Web Site. We will use commercially reasonable efforts to protect your information, continue to assess new technology for protecting information, and when appropriate, upgrade our information security systems.
Further, only authorized Dick & Jane employees to access any Personal Information that you supply to us. If an employee misuses Personal Information, we will take disciplinary action, up to and including termination of employment. If any individual or organization misuses Personal Information, we will take action, up to and including termination of any agreement between Dick & Jane and that individual or organization.

Contact Us:


Web Sales Phone:  647-622-LOVE (5683).
Email:  info@dickandjane.ca

Kindly refrain from calling us at the retail location as we will be unable to assist you at store level. 
All web transactions are handled by our Web Sales Department.
The Web Sales Department is open Monday to Friday 10am to 5pm.
We promise you a phone or email response within 24 hours.




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