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Shipping

Free Shipping:

Free shipping is extended on orders over $150 (pre tax dollars) within the province of Ontario.
For orders shipping outside of Ontario, shipping costs will apply - we will contact you with the shipping amount for your approval before it is shipped.


Standard Shipping Fee:

A standard shipping rate of $10* will be applied to orders under $150 (pre tax dollars)
within the province of Ontario. 
For orders shipping outside of Ontario, additional shipping costs will apply - we will contact you with the shipping amount for your approval before it is shipped.

* Due to their weight, a higher rate of shipping will be applied to products such as Liberators, Poles, Swings, Dolls etc.
 

Carrier:

1. Orders are shipped via Canada Post Expedited Service (delivery within 1-5 days)*
*
Your package could take up to 14 days to be delivered but will most likely arrive in 1-5 days
2. Express Post is available for a fee of $15-25 depending on location.

3. Shipping is only available within Canada.


Delivery:

1. We Ship in discreet packaging
2. Deliveries are made Monday through Friday (except holidays).
3. We do not ship to P.O. Boxes.



Returns:

Dick & Jane Romance Boutique
10, 216 Yonge Street
Richmond Hill, Ontario  L4C-3B6

Note: Any and all returns will be done at the senders expense.   This includes any returns to us from Canada Post due to incomplete address, missing unit numbers and so forth. 
Make sure you review the details on your order BEFORE you submit it to ensure you have not left out any pertinent information.


Contact Us:

Web Sales Phone:  647-622-LOVE (5683).
Email:  info@dickandjane.ca

Kindly refrain from calling us at the retail location as we will be unable to assist you at store level. 
All web transactions are handled by our Web Sales Department.
The Web Sales Department is open Monday to Friday 10am to 5pm.
We promise you a phone or email reponse within 24 hours.


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